MOI International Airport in Mombasa has been honoured with the esteemed 2023 Best Airport by Size and Region award for Africa in the Under 2 million Passenger Per Year category, as declared by the Airports Council International (ACI World). This recognition, announced through the ACI Airport Service Quality (ASQ) Survey, reflects the airport’s commitment to providing exceptional customer service experiences.
The ACI World’s ASQ Awards are an annual tribute to the highest standards in airport customer experience worldwide, gauged through meticulous Departure and Arrival Surveys. Initiated in 2006, the ASQ programme has evolved into the foremost benchmark for evaluating airport passenger satisfaction, with over 400 airports from 109 countries participating. Moi International Airport’s recent triumph marks its third consecutive victory in this category, having previously clinched the title of best airport in Africa in 2021 and 2022.
Expressing profound delight over the achievement, KAA Acting Managing Director Henry Ogoye stated, ‘I am filled with immense pride and joy for Moi International Airport’s significant achievement. Winning the 2023 Best Airport by Size and Region Award from Airports Council International is not only an honour but also a testament to our unwavering dedication to excellence in customer service.’
Luis Felipe de Oliveira, ACI World Director General, also extended his congratulations to the Kenya Airports Authority (KAA) team, acknowledging their commitment to establishing a global standard in airport services.
This accolade by ACI World underscores Moi International Airport’s relentless efforts to enhance the passenger experience through outstanding service and facilities. It positions the airport as a frontrunner in its category and sets a precedent for other airports to emulate. The recognition reaffirms that the airport serves not only as a gateway to Kenya’s coastal region but also as a global leader in delivering a seamless and enjoyable travel experience.
As Moi International Airport continues to ascend in global rankings, its acknowledgment serves as a beacon of excellence in the aviation industry, fostering continuous improvement and innovation to surpass passenger expectations. This award not only celebrates the airport’s present accomplishments but also lays the groundwork for future endeavours, paving the way for further enhancements in service quality and passenger satisfaction.